Privacy Policy for SambhavCreations.in

Effective Date: [Insert Date, e.g., December 12, 2025]

Welcome to SambhavCreations.in. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our customized and 3D printed products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless shopping and customization experience. This includes:

  • Personal Information: Name, billing address, shipping address, email address, and phone number when you place an order or register an account.

  • Customization Data (Important):

    • Photos & Images: Personal photographs or logos you upload for customized gifts (e.g., lithophanes, photo frames).

    • Text & Names: Names, dates, or messages provided for engraving or printing.

    • 3D Files/Models: STL, OBJ, or other 3D design files you submit for 3D printing services.

  • Payment Information: We do not store your credit/debit card numbers or UPI PINs. All payments are processed through secure third-party payment gateways (like Razorpay, PhonePe, Paytm, etc.).

  • Technical Data: IP address, browser type, and operating system collected via cookies to improve website performance.

2. How We Use Your Information

We use your data specifically for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including customized items.

  • Customization Services: Your uploaded photos and 3D files are accessed only by our design and production team strictly for the purpose of creating your specific product.

  • Communication: To send order updates, invoices, and shipping confirmations via Email or WhatsApp.

  • Customer Support: To assist you with returns, refunds, or design queries.

3. Protection of User-Uploaded Content (Photos & Designs)

We understand that the photos and designs you share are personal.

  • Confidentiality: We do not sell, share, or use your uploaded photos, logos, or 3D models for marketing purposes without your explicit permission.

  • Deletion: Custom files (photos/3D models) are stored on our secure servers only for the duration necessary to fulfill the order and handle any potential reprints/complaints (typically 30-60 days), after which they are permanently deleted.

4. Sharing of Information

We do not sell your personal information. We only share data with trusted third parties essential for our operations:

  • Logistics Partners: (e.g., Delhivery, Shiprocket) to deliver your package.

  • Payment Processors: To securely handle your transaction.

  • Legal Requirements: If required by Indian law or legal process.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Our website is secured with SSL (Secure Socket Layer) encryption to ensure safe data transmission.

6. Your Rights

  • Access & Correction: You can review and update your account details by logging into your account.

  • Request Deletion: You may contact us to request the deletion of your account or specific personal data, subject to our need to retain transaction records for legal/tax purposes.

7. Cookies

We use cookies to remember your cart items and preferences. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

  • Business Name: Sambhav Creations

  • Email: sambhavecreationshisar@gmail.com

  • Phone/WhatsApp: +91 9354333666, +91 89509 30666

  • Address: Inside Nagori Gate, Near Jain Mandir, HISAR-125001, Haryana, INDIA